Frequently Asked Questions

Trust Health & Safety specialises in providing a comprehensive range of Personal Protective Equipment (PPE), hygiene products, and various other safety solutions. Our extensive catalog includes items such as safety helmets, eyewear, respiratory protection, and hand protection. We also offer a wide array of hygiene products essential for manufacturing environments, including disposable mop caps, aprons, latex and nitrile gloves, overshoes, and coveralls. Primarily featuring top-quality Dromex products, our offerings are designed to meet diverse workplace safety and hygiene needs.

Trust Health & Safety is based in Cape Town, South Africa, with our physical address at 25-29 Honeywell Road, Retreat, 7965. While we are physically located in Cape Town, we proudly serve customers across all provinces of South Africa through our efficient online store and reliable delivery services.

With over 20 years of experience in the health and safety industry, Trust Health & Safety has established a strong reputation for reliability, quality products, and exceptional customer service. We are committed to offering the best value for money, ensuring all products meet high safety standards, and providing dedicated support to our clients.

Trust Health & Safety caters to both individual customers and businesses of all sizes. Our online store is designed for easy Browse and purchasing, whether you need a single item for personal use or bulk orders for your organisation’s safety requirements.

While our website provides detailed product descriptions, selecting the right PPE depends on your specific workplace hazards. We recommend consulting relevant safety regulations and performing a risk assessment. For personalised advice, you can contact our experienced team who can guide you based on your industry and specific needs.

Trust Health & Safety offers reliable delivery services across South Africa. Specific delivery timeframes and options will be displayed during the checkout process, varying based on your location and the products ordered. We aim to process and dispatch orders efficiently to ensure timely arrival.

The cost of shipping your order is carefully calculated to ensure fair pricing. For deliveries to all major metropolitan areas, shipping charges begin at R92. However, the final shipping cost is dependent on several factors, including the overall size of your order, its weight, and the specific items included.

Once your order has been successfully dispatched from our facility, you can generally expect to receive it within 3 to 5 business days. This timeframe refers to the transit time after your order leaves our warehouse, and it applies to standard deliveries.

Orders for items currently in stock will typically be dispatched within 48 to 72 hours. If any items are out of stock, it may take longer to dispatch your order, and our team will contact you to communicate any potential delays.

While our primary focus is on supplying high-quality PPE and safety products, we encourage customers to reach out to us for guidance on product application and understanding. We believe in empowering our clients with the knowledge to make informed safety decisions.

Yes, all products offered by Trust Health & Safety, especially our Dromex range, are manufactured to the highest standards of quality and safety, ensuring compliance with relevant South African safety regulations and industry benchmarks. Your safety is our priority.

For large quantity orders or inquiries about specific safety equipment not readily found on our website, please contact us directly via phone at +27 21 701 7018 or email at orders@trusths.co.za. Our team will be happy to assist you with a customised quotation.

Trust Health & Safety is committed to customer satisfaction. For detailed information regarding our return and exchange policy, including conditions and procedures, please refer to the “Terms and Conditions” section on our website or contact our customer service team.